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About 365casino

Whether you're a new player from Manila just getting started or a seasoned bettor from Cebu looking for a quick answer, this FAQ covers everything you need to know about 365casino — from account setup and deposits to game rules and responsible gaming tools.

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Why Players Trust 365casino

Quick facts that answer the most common first-time questions

PAGCOR Regulated

365casino operates within the regulatory framework set by PAGCOR — the Philippine Amusement and Gaming Corporation. That means fair games, secure transactions, and player protections backed by Philippine law.

GCash & PayMaya Ready

Deposit and withdraw in Philippine Peso using GCash, PayMaya, or your preferred Philippine bank. No complicated currency conversions — everything runs in PHP, the way it should be for Filipino players.

Fast Withdrawals

GCash and PayMaya withdrawals are typically processed within 1–3 hours. Bank transfers take 1–3 business days. 365casino aims to get your winnings to you as fast as possible, every time.

Wide Game Selection

From 3-Hand Casino Hold'em and Shaolin Soccer to Bingo and Slots, 365casino offers a diverse library of games built for Filipino tastes — all accessible from your phone or desktop, anytime.

24/7 Filipino Support

Our customer support team is available around the clock via live chat. Whether you have a question about a bonus, a payment issue, or need help with responsible gaming tools, we've got you covered.

Responsible Gaming Tools

365casino takes player wellbeing seriously. Set deposit limits, activate cooling-off periods, or self-exclude — all from your account dashboard. You must be 21+ to play. Gambling is addictive. Know when to stop.

Account & Registration

Creating a 365casino account is quick and straightforward. Visit the 365casino registration page, fill in your full name, email address, mobile number, and preferred password. You'll receive a one-time PIN (OTP) on your registered mobile to verify your number. After that, complete the KYC (Know Your Customer) identity verification by uploading a valid Philippine government-issued ID — your passport, driver's license, PhilSys National ID, UMID, or SSS ID all work. Once verified, your account is active and ready to use.
Important: You must be at least 21 years old to register and play at 365casino, in compliance with Philippine law and PAGCOR regulations.

365casino accepts the following Philippine government-issued IDs for identity verification:
  • Philippine Passport
  • Driver's License (LTO)
  • PhilSys National ID
  • UMID (Unified Multi-Purpose ID)
  • SSS ID
  • Voter's ID
  • PRC ID
Make sure your ID photo is clear, not expired, and shows your full name and date of birth. Blurry or cropped images will be rejected and you'll need to resubmit.

No. Each player is allowed only one 365casino account. Creating duplicate accounts is a violation of our Terms & Conditions and may result in the suspension of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the password reset function on the login page or contact our 24/7 live chat support.

Go to the 365casino login page and click "Forgot Password." Enter your registered email address or mobile number and you'll receive a reset link or OTP. Follow the instructions to set a new password. For security, choose a strong password that you don't use on other sites. If you're still having trouble, our live chat team is available 24/7 to assist you.
Deposits & Withdrawals

365casino supports the most popular payment methods used by Filipino players:
  • E-wallets: GCash, PayMaya (Maya)
  • Bank Transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
  • Debit Card
All transactions are processed in Philippine Peso (₱ PHP). There are no hidden conversion fees for Filipino players.

The minimum deposit at 365casino varies by payment method. GCash and PayMaya deposits start at ₱100, making it accessible for players across the Philippines — whether you're in Makati, Quezon City, Davao, or anywhere else. Bank transfer minimums may be slightly higher depending on your bank's own transfer limits. Check the cashier section of your account for the latest minimums.

Withdrawal processing times at 365casino depend on your chosen method:
  • GCash / PayMaya: Typically 1–3 hours after approval
  • Bank Transfer: 1–3 business days depending on your bank
All withdrawals go through a security review before processing. Make sure your KYC verification is complete to avoid delays. Withdrawals can only be sent to accounts registered in your own name.

365casino does not charge fees on standard deposits or withdrawals. However, your bank or e-wallet provider may apply their own transaction fees — for example, some banks charge a small fee for interbank transfers. We recommend checking with your payment provider for their current fee schedule. All amounts at 365casino are displayed in Philippine Peso (₱).
Bonuses & Promotions

365casino offers a welcome bonus for new players upon their first deposit. The exact bonus amount and terms are displayed on the promotions page of your account after registration. Bonuses are subject to wagering requirements — meaning you need to play through the bonus amount a certain number of times before you can withdraw bonus-derived winnings. Always read the full bonus terms before opting in.

Wagering requirements (also called playthrough requirements) specify how many times you must bet your bonus amount before the bonus converts to real, withdrawable cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before withdrawing. Different games may contribute differently to wagering — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms in your 365casino account for exact details.

Most 365casino bonuses are automatically credited to your account when you meet the qualifying conditions (e.g., making a minimum deposit). Some promotions may require you to enter a promo code during deposit or opt in via the promotions page. If a bonus hasn't appeared in your account within 30 minutes of qualifying, contact our 24/7 live chat support and we'll sort it out right away.
Games & Gameplay

365casino offers a wide variety of games tailored for Filipino players, including: New games are added regularly, so check the lobby often for the latest additions.

Yes — 365casino is fully optimized for mobile play. The platform works seamlessly on Android and iOS devices through your mobile browser. No app download is required, though a dedicated app may be available — check the 365casino homepage for the latest download options. Mobile play gives you the full 365casino experience, including all games, deposits, withdrawals, and account management, right from your smartphone.

Yes. All games at 365casino use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our games are sourced from reputable providers and are subject to regular audits. Live casino games are streamed in real time with professional dealers, providing full transparency. 365casino operates under PAGCOR's regulatory oversight, which includes requirements for game fairness and integrity.
Responsible Gaming

365casino provides a full suite of responsible gaming tools accessible from your account settings:
  • Deposit Limits — set daily, weekly, or monthly caps
  • Loss Limits — define maximum losses per period
  • Session Time Reminders — get notified after a set play duration
  • Cooling-Off Period — temporarily suspend your account for 24 hours up to 6 weeks
  • Self-Exclusion — permanently close your account
Visit our Responsible Gaming page for full details on each tool.
Remember: Gambling is addictive. Know when to stop. These tools are here to help you stay in control.

You must be at least 21 years old to register and play at 365casino. This is a strict requirement under Philippine law and PAGCOR regulations. All accounts undergo mandatory age verification during KYC. Any account found to belong to a person under 21 will be immediately suspended and all funds returned. If you suspect a minor has accessed the platform, please contact our support team immediately.

To self-exclude, log in to your 365casino account, go to Account Settings, and select the Responsible Gaming section. Choose "Self-Exclusion" and confirm your decision. Self-exclusion is permanent and irreversible — once activated, your account is closed and you cannot re-register. If you need help activating self-exclusion, our 24/7 live chat team can assist you immediately. For additional support, visit our Responsible Gaming page.
Security & Privacy

Yes. 365casino uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and never sold to third parties. For full details on how we handle your data, read our Privacy Policy.

Here are some best practices to keep your 365casino account safe:
  • Use a strong, unique password that you don't use on other sites
  • Enable two-factor authentication (2FA) if available
  • Never share your login credentials with anyone
  • Log out after each session, especially on shared devices
  • Be cautious of phishing emails — 365casino will never ask for your password via email
If you suspect unauthorized access to your account, contact our support team immediately via live chat.
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Responsible Gaming

⚠️ Gambling is addictive. Know when to stop.

Must be 21+ to play. Use our tools to stay in control.

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Must be 21 years or older to register and play. ⚠️ Gambling is addictive. Know when to stop.